Q: Is there a workout facility on-site?

A: Yes, there is a 24 hour Westin WORKOUT® center complete with steam rooms
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Q: I heard there is a complimentary shuttle. Does it pick me up at the airport?

A: Unfortunately, as of now, Westin does not have transit to and from the airport. Our office can arrange for your transfers to and from the airport (fee, subject to change.) However, Westin does provide a complimentary shuttle service that arrives and departs every 15-20 minutes on the inter-resort route and The stops on the route include; Westin Maui, Sheraton Maui, Whalers Village, and 3 stops in Lahaina including, The Cannery Mall, Lahaina Gateway Mall, and Hilo Hattie’s. Runs from 9 am to 10 pm *times subject to change”

Q: What is there to do for children?

A: Children’s splash pad, Beach pool – zero entry with sand bottom and water slide,
Keiki Club (Westin® Family) Guests can always use South and North Tower *Westin Kaanapali Ocean Resort Villas* amenities for kids as well. There are two 8,000 square foot heated pools, one featuring 100 + foot water slide in the South Tower. For younger children, there is a kiddy pool in-between North and South towers that feature a wonderful pirate ship that your children are bound to enjoy exploring. There is also another small child’s pool in South Tower that connects to the main pool.
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Q: Does it cost extra for lounge chairs or lounge chairs down on the beach?

A: The poolside lounge chairs are free to use and there are plenty of them. The pool
side covered cabanas by the pool areas and beach lounge chairs with umbrellas can be rented for a nominal fee.

Q: Do they supply towels?

A: Yes! No need to bring your own. Westin supplies you with both pool and beach

Q: What size beds does each room have?

A: All 2 bedrooms are equipped with 2 King size famous “Westin Heavenly® Beds” and one Queen size sofa-sleeper, 1 Rollaway bed can be rented. All 3 bedrooms (Direct Oceanfront View Villas are by request only) have 3 King Heavenly® Beds and one Queen size sofa-sleeper. 1 Rollaway bed can be rented.

Q: Is there a Lanai/Patio with table and chairs

A: Yes

Q: Are there restaurants at the Nanea?

A: Yes-Mauka Mauki (Pacific Rim) is a culinary experience featuring the farming and fishing culture of Hawai’i. Inu Pool Bar, Mea ‘Ono (grab-and-go.) Kauhale Makai (grab-and-go) Plus, all our other fine restaurants next door in the North and South Tower (Westin Ka’anapali Ocean Resort Villas) as well, with full charging privileges back to your villa.

Q: Can I make special requests? Such as High floor, low floor, pool view, mountain view etc?

A: Yes, we note any and all requests you may have. However, there is no guarantee. All villas are assigned the day of arrival by the Westin. They do try to honor all requests based on availability. You are guaranteed your view type which is “resort view” Oceanfront views for the 3 bedrooms. Please see our special requests page for examples.

Q: What is the difference between Resort View and Oceanfront View?

A: Resort View means you are looking at anything besides the ocean water. This may include a pool, resort, or mountain view. Oceanfront view means you have a completely unobstructed view of the water.

Q: Do I have charging privileges at the Westin Hotel/Sheraton Hotel/Westin Ka’anapali Ocean Resort Villas?

A: Yes, you have full charging privileges at all 4 properties. (Westin Ka’anapali Ocean Resort Villas, The Nanea Westin Ocean Villas, The Westin Maui and The Sheraton.)

Q: Is there Internet?

A: Yes, there is free Wi-Fi and free Internet in every villa. There is also an office
center fully equipped with computers, fax, and printers. (minimal fee)

Q: Are there baby supplies?

A: Yes, Cribs and Linens are free of charge. High Chairs, Booster Seats, Diaper Genies to Bottle Warmers are available upon request and are also free of charge. Strollers are also free to use but are on a first come first serve basis.

Q: Is there free parking?

A: Absolutely! All of our guests get free self-parking privileges-Westin does charge now. Valet parking for a fee is also provided for your convenience.

Q: Does your company charge any reservation, processing or desk fees?

A: Never!

Q: Can you get a car rental for us?

A: Absolutely, we get them at cost! We have the lowest rates out there. Ask or email us for a quote.

Q: We would like to do some fun activities do you know any good places or someone we can talk to?

A: Maui Vacation Rental By Owner.com has their own activity online booking department-We have some of the best prices out there for the best activities to do!

Q: We would like to rent some snorkel gear, a beach cooler, beach chairs and paddle boards?

A: We have you covered…We are partners with the famous rental company on Maui (3 locations) for anything you’ll need for the beach-Call or email us!

Q: Does Westin have handicapped access (ADA)Villas?

A: Yes *Please call our office prior to booking villa online.

Q: Is this a timeshare presentation that I have to sit through to get these rates?

A: Absolutely Not. These units are already sold.

Q: Can we use the pools at your sister properties i.e Westin Maui Hotel or the Sheraton Maui Hotel?

A: Unfortunately, you cannot. This is for liability purposes. Each resort gives its guests special wristbands that are only good to gain access to the pool of the resort they are staying at. You can use all pools at the North and South Tower next door at the Westin Ka’anapali Ocean Resort Villas.